Program Manager (USQHIN)

Remote - Ann Arbor, MI

USQHIN is an alternative nationwide health information network, focused on rationalizing interstate data exchange at national scale. The organization engages public and private stakeholders and advances emerging use cases in support of urgent public health needs and federal interoperability goals.  In addition, USQHIN connects to other national networks and interoperability hubs on behalf of Constellation companies and their customers.

The USQHIN Program Manager is responsible for aligning a variety of projects with their associated resources, budgets, milestones, and activities across the organization’s solution areas and being a key driver of successfully delivering the program’s strategic goals.  This includes regular status reporting and escalation of risks and issues as well as surfacing requests for reprioritization when priorities from other programs or projects conflict.   This role will serve as an expert in the USQHIN business and be very visible on a national level while working to delivery projects with USQHIN’s partners, vendors, and customers.  In addition, the USQHIN Program Manager will need to work closely and coordinate with MiHIN and other Constellation company product, technology, and other support resources who deliver services to USQHIN.

What you will do:

  • Become a key voice and active participant in the ongoing strategic advancement and implementation of the USQHIN business
  • Lead USQHIN’s project management strategies, models and approaches in coordination with Constellation companies and processes
  • Establish and maintain USQHIN program and project schedules in alignment with strategic objectives
  • Become an expert in USQHIN’s different business initiatives to drive projects to successful conclusion
  • Draft, update, monitor and maintain progress towards program milestones across all focus areas and related projects
  • Routinely communicate program status, progress, issues and risks to USQHIN leadership and related project team members
  • Coordinate and manage projects with MiHIN project managers, product management, technical, help desk, and other support resources who are supporting USQHIN
  • Review documentation of requirements from internal and external stakeholders for accuracy and alignment to strategic objectives
  • Ensure that necessary parties (staff, partners, vendors, customers) are participating to accomplish the program goals, milestones or deliverables
  • Assist in the development of organizational and program related process, policy and procedure documentation to create a high level of efficiency in USQHIN operations
  • Effectively represent USQHIN while communicating orally and in writing
  • Help manage and track the work of USQHIN-approved vendors, vendor contracts, vendor statements of works and vendor deliverables
  • Document program status in online tools, as appropriate
  • Plan, facilitate or participate in weekly project management calls, stakeholder calls, staff roll calls, and related project meetings as directed
  • Ensure that information USQHIN and other Constellation companies produces, maintains, stores, or transmits remains secure through adherence to organizational security policies and procedures
  • Support other organizational activities as assigned

What you bring:

  • Bachelor’s degree in relevant field
  • Three to five years of relevant healthcare IT project management work experience
  • Demonstrable experience leading multiple concurrent large projects, including IT projects
  • Thorough knowledge of project management methods, techniques, and tools
  • Working knowledge and experience with healthcare interoperability standards: HL7, IHE, FHIR
  • Strong blend of business and technical competence
  • Ability to write and communicate effectively in one-on-one and national stages
  • Excellent team facilitation and listening skills
  • Familiarity with common online collaboration and presentation tools

What will make us say "wow":

  • Ten years of relevant healthcare IT project management work experience
  • PMI certification
  • Previous experience with industry collaboratives/workgroups

Direct reports

This position has no current direct reports but will manage other staff, contractors, and interns within the context of its program responsibilities.